Privacy Policy

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This policy sets out the basis on which Antoinette van Belle, located in Escazú, San José, Costa Rica will collect and process any personal data collected from you, or which you provide to her, in the course of using this site www.antoinettevanbelle.com

 

By providing me with your data, you warrant to me that you are over 13 years of age.

Antoinette van Belle is the data controller and is responsible for your personal data (referred to as “I”, “me” or “mine” in this privacy notice).

It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at antoinette@antoinettevanbelle.com

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WHEN YOU VISIT MY WEBSITE

When you visit my website, the browser used on your device automatically sends information to the server of the website. This information is temporarily stored in a so-called log file. The following information will be collected without your intervention and stored until automated deletion:

 

  • IP address of the requesting computer,

  • Date and time of access,

  • Name and URL of the retrieved file,

  • Website from which access is made (referrer URL),

  • browser used and, if necessary, the operating system of your computer as well as the name of your access provider.

 

The mentioned data are processed for the following purposes:

 

  • Ensuring a smooth connection of the website,

  • Ensuring comfortable use of our website,

  • Evaluation of system security and stability as well for

  • further administrative purposes.

 

The legal basis for the data processing is Art.6 Abs.1 S.1 lit.f DSGVO. The legitimate interest follows from the data collection purposes listed above. In no case do I use the data collected for the purpose of drawing conclusions about you. In addition, I use cookies and analysis services when visiting the website. Further explanations can be found below.

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WHEN REGISTERING FOR MY NEWSLETTER

If you have expressly consented to Art. 6 (1) (1) (a) GDPR, I will use your e-mail address to send you my newsletter on a regular basis. For the receipt of the newsletter the indication of an e-mail address is sufficient. The deregistration is possible at any time, for example via a link at the end of each newsletter. Alternatively you can also send your unsubscribe request to antoinette@antoinettevanbelle.com by e-mail. 

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USING THE CONTACT FORM

For questions of any kind, I offer you the opportunity to contact me via a form provided on the website. It is necessary to provide a name and a valid e-mail address so that I know who the request came from and to answer it. Further information can be provided voluntarily. The processing of data for the purpose of contacting me takes place in accordance with Art. 6 (1) S.1 lit. a GDPR based on your voluntarily granted consent. The personal data collected for the use of the contact form will be deleted after completion of the request you have made.

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WHAT DATA I COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUNDS WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymized data.
 

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record-keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

 

  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

 

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

 

  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

 
 

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful grounds for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
 

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SENSITIVE DATA

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at antoinette@antoinettevanbelle.com.

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In case we need to use your details for an unrelated new purpose, we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision-making or any type of automated profiling.

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HOW I COLLECT YOUR PERSONAL DATA 

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

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We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

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MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if

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(i) you made a purchase or asked for information from us about our goods or services or

(ii) you agreed to receive marketing communications and in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent.

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However, you can still opt-out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at antoinette@antoinettevanbelle.com at any time.

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If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.

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DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors and insurers

  • Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

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DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

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DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, the potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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COOKIE POLICY

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

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ONLINE PAYMENTS

We use PayPal, online payments services provided by PayPal, to process online payments when you purchase products or services from our websites.

To open a PayPal account or use the PayPal Services, you must provide your name, address, phone number, and email address. To make payments through the PayPal Services, you must provide credit card, debit card or bank account information.

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We do not store any of the debit/credit card information you enter on PayPal on our servers.

You can read PayPal’s privacy policy here: https://www.paypal.com/bg/webapps/mpp/ua/privacy-full;

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YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

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If you wish to exercise any of the rights set out above, please email us at antoinette@antoinettevanbelle.com.

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You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

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THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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TOOLS FOR ANALYSIS

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Tracking Tools  

The tracking measures listed below and implemented by me are carried out on the basis of Art. 6 (1) (1) (f) GDPR. With the tracking measures I want to ensure a needs-based design and the continuous optimization of my website. On the other hand, I use the tracking measures to statistically record the use of my website and to evaluate for the purpose of optimizing my offer for you. These interests are to be regarded as justified within the meaning of the aforementioned provision. The respective data processing purposes and data categories can be found in the corresponding tracking tools. 

 

Google Analytics  

For the purpose of customizing and continually optimizing our pages, I use Google Analytics, a web analytics service provided by Google Inc. (https://www.google.com/intl/en/about/) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereafter “Google”). In this context, pseudonymised usage profiles are created and cookies are used. The information generated by the cookie about your use of this website such as

 

  • Browser type / version,

  • used operating system,

  • Referrer URL (the previously visited page),

  • Host name of the accessing computer (IP address),

  • Time of server request,

 

are transmitted to a Google server in the US and stored there. The information is used to evaluate the use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if required by law or if third parties process this data in the order. Under no circumstances will your IP address be merged with any other data provided by Google. The IP addresses are anonymized, so that an assignment is not possible (IP masking).  

 

You can prevent the installation of cookies by setting the browser software accordingly. However, I would point out that in this case not all features of this website may be fully exploited. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https: //tools.google.com/dlpage/gaoptout?hl=de).  

 

As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics by clicking on this link. An opt-out cookie will be set that will prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for my website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. For more information about privacy related to Google Analytics, see the Google Analytics Help Center (https://support.google.com/analytics/answer/6004245?hl=en). 

 

Facebook pixels  

On this website, we use the Facebook Pixel of Facebook, a social media network of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The code implemented on this page can evaluate the behavior of visitors who have come to this website from a Facebook ad. This can be used to improve Facebook ads and this information is collected and stored by Facebook. The collected data is not visible to us but can only be used within the scope of advertising advertisements. The use of the Facebook pixel code also sets cookies.

 

By using the Facebook pixel, the visit to this website Facebook is communicated, so that visitors get to see matching ads on Facebook. If you have a Facebook account and are logged in, the visit to this website will be associated with your Facebook user account.

 

You can change your ad settings on Facebook at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen if you’re signed in to Facebook. More information about Facebook’s data policy can be found at https://www.facebook.com/policy.php

 

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SOCAL MEDIA PLUG-INS

 

Facebook  

On my website plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated. The Facebook plugins recognize you by the Facebook logo. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/?locale=en_US

 

When you visit my website, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited my website with your IP address. I point out that we as the provider of the website are not aware of the content of the transmitted data and their use by Facebook. For more information, see the Facebook Privacy Policy at: https://de-de.facebook.com/privacy/explanation

 

If you do not want Facebook to be able to associate your visit to my website with your Facebook user account, please log out of your Facebook user account. The use of Facebook plug-ins is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the widest possible visibility in the social media. 

 

Instagram  

On my website functions of the service Instagram are integrated. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, United States. If you are logged in to your Instagram account, you can link the contents of my website to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account.

 

We point out that as a provider of the pages I am not aware of the content of the transmitted data and their use by Instagram. The use of the Instagram plugin is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the widest possible visibility in the social media. For more information, see the Instagram Privacy Policy: https://instagram.com/about/legal/privacy/.

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CONTACT

The owner of this website and the data controller is Antoinette van Belle.

In case of questions or requests, please send an email to antoinette@antoinettevanbelle.com